Ultimate Customer Service
At Robertson Dental Lab we believe customer service has intrinsic value and it comes in many forms. It may be a friendly, helpful service person answering the phone on the first ring, or a timely pickup and delivery by our courier. It can be seen when we rush a case to convenience a patient’s schedule or when we lend out an implant driver to save an appointment. With Robertson Dental Lab our Ultimate customer service means a quick response, can-do attitude, technical support, on-time courier delivery, prompt scheduling of cases, all provided with a friendly, helpful smile.
Moreover, our quick internal production workflows, same-day denture repair, and the “you choose the amount” remake credit policy are designed to convenience you and your patients. The value of our service is realized when you save time and expense. It’s these service attributes that Robertson Dental Lab bundles into an “ultimate customer service” approach. Dentists see the high-quality dental restoration we produce – but it’s the behind-the-scenes willingness to go the extra mile that means added value and savings to you!
Service Values you can expect from Robertson Dental Lab’s ultimate customer experience:
- Robertson Dental Lab is a full-service dental lab.
- Friendly, helpful service – Our service staff will help you with your needs!
- Local courier service – Pickup & delivery of your cases.
- 5-Day Crowns – All-ceramic crowns delivered to you after 5 days in lab.
- Local denture repair – Often same day for some local areas.
- In-lab custom shading – Patients can visit the office for personal shading matching.
- Implant tool loaner program.
- Regular promotional programs to save money.
Will Cronan, Customer Service Manager – Robertson Dental Lab
“You Choose the Amount” Credit Policy
Providing the ultimate customer experience is a fundamental principal at Robertson Dental Lab. Each day, a team of dedicated CDT’s and technicians collaborate, plan and create dental restorations of the finest quality. In the spirit of building upon our ultimate customer service concept, we are excited to offer Robertson Dental Lab’s “YOU CHOOSE THE AMOUNT” remake policy. Robertson Dental Lab gives you the ultimate say in remake charges.
Here’s How it Works
- A case is returned to the Robertson Dental Lab to be remade.
- We will complete the case and return it to you with a full charge invoice.
- YOU CHOOSE the appropriate percentage you want refunded, write it on the form and return the form to the lab.
- We will credit from 0 to 100% based on what you choose.
The “you-choose” form helps us track, understand, and reduce remakes. To quickly process the “you choose” credit form, please return it to us within 30 days of the invoice date.
Robertson Dental Lab takes the concept of the ultimate customer experience to heart. We appreciate the confidence you show by working with us. Please call Mike or Will with any question you may have. It’s our job to make your job as easy as possible!
Additional affiliations include Coastal Implant Study Club (Seattle Study Club), Santa Barbara Dental Study Group, and Dental Lab Owners Business Association